Case Study

Closer — Lead-to-Deal CRM Engine

Closer is a pipeline-first CRM platform designed for fast-moving teams. We focused on workflow clarity, speed of use, and scalable foundations so the product can evolve without redesigning the core.

CloserProduct + UXPlatform engineeringWorkflow design

Closer is a pipeline-first CRM platform designed for fast-moving teams. We focused on workflow clarity, speed of use, and scalable foundations so the product can evolve without redesigning the core.

The Challenge

Teams needed a clean, fast way to manage leads and opportunities.

Workflows had to be consistent, measurable, and easy to adopt.

What We Built

  • Pipeline stages and deal lifecycle
  • Lead capture and enrichment-ready data model
  • Activity timeline, notes, tasks, and follow-ups
  • Reporting that reflects real operations
  • Role-based access and clean permissions

UX Approach

  • Workflow-first screens
  • Low-friction updates
  • Clear statuses and handoffs

Engineering Foundations

  • Scalable platform structure
  • Multi-tenant-ready thinking
  • Security and access control
  • Observability and reliability basics

Outcome

  • Improved operational clarity and visibility across the pipeline.
  • Reduced ambiguity in handoffs and follow-ups.
  • A foundation that supports iteration without rework.

Next step

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